Frequently Asked Questions
We've put a few of the most commonly asked questions together in one place to make it easy to find the answer you're looking for.
First and foremost, all orders made with Savvy Shoppa are handled with the utmost care and your purchase is secure.
How do I get in contact?
Our friendly team will endeavor to get back to you as soon as possible, but please allow a little extra time due to high demand at present.
Yes, we’re open for business!
Please see our COVID-19 Update page for more information.
Handling & Shipping
How long will it take for my order to ship?
We work hard to get orders into shipping fast. Orders typically ship within 2-3 business days of receipt during non-peak times.
How long will it take for my order to arrive?
Shipping time is generally 5 to 15 business days from delivery information confirmation. However, some shipments may take longer and unfortunately, we can't guarantee delivery times particularly in the current circumstances.
How will I know when my order has been shipped?
Once your order has shipped, you will be notified by an email which will include a tracking number for your delivery.
How do I track my order?
Using the tracking number in your delivery information email, you can track your order using the Track Order link at the top and bottom of the pages on our website.
What do I do if there's an issue with my delivery?
We care about our customers and we are always here to help. If there is an issue with your delivery, please contact us and we will endeavor to work together to resolve the issue.
For more information, please see our Shipping Policy.
Refunds and Returns
Here at Savvy Shoppa, customer satisfaction is our mission. In all cases, we will work to make sure you're happy. For example, if you don't receive the product you ordered, we'll fix it. If you aren't happy with your purchase, we'll work hard to change that!
Please see our Refund Policy for the specifics.